Outreach Services Unveils New Website

Seattle, WA, September 23, 2011 -- Outreach Services, a leading provider of patient eligibility and healthcare financial services to U.S. hospitals, unveiled a new corporate website today. The site is a refreshed version of the previous site featuring updated menus, images and clearer content. The new website is expected to significantly improve user experience including a new feature for patients to find information and contact Outreach Services advocates.

"The new website design will greatly improve the experience of our online users as we expand our services and our presence across the nation," said President and Founder, Greg Moga. "Our team has put a lot of hard work into the new site, I am very proud of the result."

Overall, the updated design of the site reflects Outreach Services’ vision and is consistent with the company’s new branding efforts and recent growth. The new site can be viewed at www.OutreachServices.com.

About Outreach Services

Outreach Services provides uncompensated care management services to hospitals, health care systems and their uninsured and underinsured patients. Our expertise include, without limitation, Medicaid advocacy, other medical assistance advocacy (COBRA, Crime Victims, IHS, etc.), Third Party Liability Reimbursement, and SSI Disability. Outreach Services also provides expert billing services, including out-of-state Medicaid billing, through Pacific EDI, an affiliated entity with common ownership and oversight.

Outreach Services Awarded Contract with Riverview Hospital Association

Wisconsin Rapids, WI, July 13, 2011 -- Outreach Services, a leading provider of patient eligibility and healthcare financial services to U.S. hospitals, announced today a new contract to provide Riverview Hospital Association in Wisconsin Rapids with Medical Assistance Advocacy for uninsured patients.

Through their specialized programs, Outreach Services handles benefit eligibility for uninsured and underinsured patients by guiding them through the benefits process. For 20 years Outreach Services has helped patients get better coverage and healthcare providers get reimbursed.

“We are thrilled to be working with Riverview Hospital Association; our selection represents an important milestone for our growing organization. Riverview is dedicated to excellent patient care, and we believe that together we can create an even more exceptional experience for patients,” said Corporate Vice President Chris Brazil.

About Outreach Services

Outreach Services provides uncompensated care management services to hospitals, health care systems and their uninsured and underinsured patients. Our expertise include, without limitation, Medicaid advocacy, other medical assistance advocacy (COBRA, Crime Victims, IHS, etc.), Third Party Liability Reimbursement, and SSI Disability. Outreach Services also provides expert billing services, including out-of-state Medicaid billing, through Pacific EDI, an affiliated entity with common ownership and oversight.

About Riverview Hospital Association

Riverview Hospital Association was organized by community leaders in 1912 to operate a local hospital and otherwise fill the health care needs of Wisconsin Rapids, South Wood County and the surrounding areas. Riverview Hospital Association today remains one of the few independent, community-owned and operated health care providers in Wisconsin.

Outreach Services Announces Expansion into Nevada and California

July 13, 2011 -- Outreach Services, a leader among healthcare financial services companies, has announced plans to expand their operations to Nevada and California. Outreach Services is headquartered in Seattle with offices in 16 locations across the nation including Illinois, Florida, Minnesota, Hawaii, Idaho, Oregon & Montana.

Outreach Services will be providing Third-Partly Liability Recovery services to Renown Healthcare in Reno, NV. Outreach Services will begin working on accounts in the next coming weeks and plan to have an on-site presence at the facility in early fall.

“We are excited for the opportunity to expand to new locations and better serve hospitals and their patients in the area,” said Corporate Vice President Chris Brazil.

Outreach Services has experienced rapid growth in the past few years adding several well-known hospitals to their roster. The expanded presence will allow Outreach Services to increase its level of service to hospitals across the west coast. The company looks forward to continuing their growth across the nation while maintaining high-quality professional services to their clients.

About Outreach Services

Outreach Services provides uncompensated care management services to hospitals, health care systems and their uninsured and underinsured patients. Our expertise include, without limitation, Medicaid advocacy, other medical assistance advocacy (COBRA, Crime Victims, IHS, etc.), Third Party Liability Reimbursement, and SSI Disability. Outreach Services also provides expert billing services, including out-of-state Medicaid billing, through Pacific EDI, an affiliated entity with common ownership and oversight.

Outreach Services Hires Marketing Manager

Boise, ID, April 2011 – Outreach Services, a leading provider of patient eligibility services and revenue cycle management to U.S. hospitals announced today that Elisia Schrauth has joined the company as Marketing and Public Relations Manager. Schrauth will be responsible for the strategy and execution of Outreach Services’ corporate marketing initiatives. Schrauth will be based in Outreach Services’ Boise office.

“We are very excited to add Ms. Schrauth to our growing team as we prepare for the next phase of our growth and expansion. Her diverse knowledgebase and proven ability to execute a national marketing plan will serve the company well,” said Corporate Vice President Chris Brazil.

Schrauth, who previously supported the Sales and Marketing efforts of independent digital marketing agency, Red Bricks Media, joins Outreach Services with a successful track record of leading key marketing campaigns and generating qualified leads. Schrauth also holds a Bachelor’s degree in Marketing and Economics from the University of San Francisco. Schrauth’s skills and marketing knowledge will play an important role at Outreach Services as the company continues to expand its advocacy services to hospitals across the nation.

About Outreach Services
Outreach Services provides uncompensated care management services to hospitals, health care systems and their uninsured and underinsured patients. Our expertise include, without limitation, Medicaid advocacy, other medical assistance advocacy (COBRA, Crime Victims, IHS, etc.), Third Party Liability Reimbursement, and SSI Disability. Outreach Services also provides expert billing services, including out-of-state Medicaid billing, through Pacific EDI, an affiliated entity with common ownership and oversight.

Washington Hospitals No Longer Able to Access Idaho County Medical Assistance Funds

As of July 2010, Washington hospitals that provide medical services to indigent Idaho residents will no longer be able to include the Idaho County medical assistance program as a potential source of payment. The ability of Washington hospitals to access Idaho County medical assistance funds arose out of a Reciprocal Agreement entered into by Idaho and Washington in 1997. The stated purpose of the agreement was to facilitate the provision of and payment for necessary medical services provided to indigent patients on an emergency basis.

By letter dated June 28, 2010, Idaho Governor Butch Otter terminated the Reciprocal Agreement. In his letter, Governor Otter cites three reasons for the termination: “(1) the programs involved are not compatible (Washington Medicaid and Idaho county incident-based indigency); (2) Washington’s state-run indigent program was dropped a number of years ago and outside of Medicaid, there is assistance in purchasing insurance and assistance if an individual is disabled; and (3) Idaho providers now are able to perform most of the services that they could not in the mid- to late-1990s when the Reciprocal Agreement was executed.”

The termination is effective July 1, 2010. In distributing instructions to Idaho county workers, Tony Poinelli, the Deputy Director of the Idaho Association of Counties, provided the following clarification:
(1) Any applications from Washington providers that were received by Idaho counties prior to July 1 need to be processed through the final stages of appeal or approval;
(2) Combined applications submitted by Washington providers to the Idaho Department of Health & Welfare under the new combined application rules on or before July 16 will likely continue to be processed by the counties in the event Medicaid is denied.
(3) Combined applications submitted by Washington providers to the Idaho Department of Health & Welfare after July 16 will not be evaluated for Idaho County medical assistance.

Outreach Services has worked closely with the Idaho Association of Counties and individual Idaho counties to ensure effective advocacy and prepare for recent changes to the Idaho County medical assistance rules and procedures. Although Washington hospitals that treat Idaho’s medically indigent will no longer be able to access county funds, Outreach Services has the expertise to continue to successfully assist Idaho hospitals and their patients with county assistance applications.

June 28th Letter From Governor Otter

Disability Outreach pictured with Governor Gregoire after she signed House Bill 2782

Photo courtesy of Washington State Senate.

Disability Outreach has partnered with a Medicaid MCO in Washington to provide advocacy for its members with long-term disabilities. That partnership led to the opportunity to be part of the state-wide discussion about effective methods of ensuring that Washingtonians with disabilities get the medical and financial coverage they need.

The Washington legislature recently passed House Bill 2782, which was intended to provide “critical support” to individuals who have disabilities that prevent them from working. The Bill committed resources and advocacy services to people who have either short or long-term conditions: individuals with disabilities will be promptly identified for the appropriate level of coverage, and provided advocacy to facilitate transition to that coverage.

As part of Disability Outreach’s commitment to the health and wellbeing of individuals with disabilities, the D.O. Advocacy Team attended the bill action at which Governor Gregoire signed Bill 2782 into law. Disability Outreach looks forward to seeing the benefits the bill will provide to those who need them most.

Outreach Services Adds Norma Pearce as Director of Business Development

Seattle, WA, 01/21/2010 - Outreach Services, a leader among healthcare financial services companies, has announced the addition of Norma Pearce as Director of Business Development. Norma will be responsible for sales and marketing while her vast industry experience will aid with client relations.

"I am very excited to have Norma as part of the team," said Outreach Services recently appointed COO, Fredrik Andreasson. “I’m confident Norma's proven success and extensive experience will help bring continued growth as well as a valuable resource to our clients."

Norma has over 20 years experience in the hospital and clinic setting, bringing her knowledge of managing a centralized pre-registration department for ScrippsHealth in San Diego. Before joining Outreach Services, she spent five years with Emdeon and CareMedic, consulting on the software and support services side of the revenue cycle. Norma is active in the WA-AK and OR HFMA Chapters and feels like she is home with the service-minded culture of Outreach Services.

For additional information, contact:

Chris Brazil
Outreach Services
802 West Bannock Str,
Suite 1004
Boise, ID 83702
Phone: (888) 610-5792
Fax: (208) 445-3251

Outreach Services takes pride in providing compassionate, respectful patient advocacy and innovative revenue cycle solutions, making it a leader among healthcare financial services companies. By ensuring that our healthcare clients excel at uninsured patient advocacy, billing and recovery, we provide a meaningful benefit for patients, their families and the communities they live in.

Outreach Services Leases New Space in Holley Mason Building

Press Release (PDF)

Outreach Services, an organization that works closely with hospitals and patients to assist and coordinate financial needs, funding for uninsured, recovery of third-party claims and billing management, recently leased 9,418 square feet of space in the Holley Mason Building at 157 South Howard in Spokane, Washington. This relocation is the only Outreach Services office in the Inland Northwest, and is located in Spokane’s Central Business District (CBD). “With the current economy and the surge in need for healthcare revenue cycle services, the move into the Holley Mason building will accommodate the continued growth of both Outreach Services and Pacific EDI. As we focus on meeting the growing needs of hospitals and healthcare systems, the improved office space will allow us to expand our employee workforce by accessing Spokane’s terrific talent pool of healthcare financial workers,” said Greg Moga, President.

The developers of the Holley Mason Building, ConoverBond Development along with Kiemle & Hagood Company agents, Casey Brazil and Cody George handled the lease transaction. “A centralized location with close proximity to the region’s major medical campuses will be an asset for both healthcare providers and patients,” commented Casey Brazil.

ConoverBond Development focuses on urban redevelopment, including renovations of historic buildings and new construction projects. ConoverBond currently leases and operates over 300,000 square feet of office, retail, restaurant and hotel space in Spokane, including 12 properties in the CBD. For more company information, visit www.conoverbond.com. .

Founded in 1971, Kiemle & Hagood Company is recognized as the Inland Northwest’s leader in commercial real estate and property management services. Kiemle & Hagood Company currently manages over five million square feet of space and also provides service expertise in facility management, development and consulting, housing rehabilitation and homeowner association management. For more company information, visit www.khco.com. .

For more information regarding this release, please contact Teresa Eggleston with Kiemle & Hagood Company at (509) 755-7544 or Aaron Rollins with ConverBond Development at (509) 747-1915.

Outreach awarded contract with
State of Hawaii

Outreach Services is pleased to announce a new partnership in Hawaii with the Department of Human Services MedQUEST Division. Outreach Services is contracting with DHS to provide application process support to the Medicaid Eligibility Division. This support includes inputting all initial applications into the State computer eligibility system and following up with applicants to gather documents needed for eligibility determinations.

“We are excited about this new venture with the State of Hawaii. We will be able to extend our excellence and expertise to benefit all DHS applicants. We look forward to working with the dedicated State employees of the MedQUEST Division and supporting them in their continued effort to provide timely and accurate eligibility determinations for individuals and families in Hawaii,” says Cassandra Stewart, Regional Director, Outreach Services Hawaii.

Reaching out to Arizona

Outreach Services, the nation's leader in uncompensated care solutions, is pleased to announce the opening of a new office in Phoenix, Arizona.

Outreach Services Opens Arizona Office