Outreach Services

Medical Assistance for the Uninsured

Financial Triage

There are two measures of success in patient advocacy: rate of approval and time spent. Outreach Services applies a systematic methodology to triage referral, enabling us to screen for potential patient eligibility within minutes. This allows for immediate charity assistance decisions for eligible patients, and self-pay options or time-of-service collections for patients who are ineligible for benefits.
Our system enables our advocates to devote the better part of their time to working with patients and families who have a basis for eligibility, leading to better success in approvals.
Our goal is to convert every eligible referral to approval for benefits.

Implement an Outreach Services program that will deliver revenue and maximize community benefit.

Payer Cooperation

In our many years of experience, we have become keenly aware of the needs of the departments and payers to which we apply for coverage. We make every effort to understand our payers and their regulations, and do all we can to make their jobs easy.
We know that if we can make the process of reviewing our applications easier, the likelihood of quick approvals increases. Our financial triage efforts and correctly completed application packets decrease denials and lessen large caseloads.

Compelling Position

Outreach Services maximizes reimbursement for difficult accounts. With our in-depth understanding of eligibility programs, our strong case-management process, and our team of expert attorneys, Outreach Services provides patients and our clients with the resources necessary to compel eligibility departments to make appropriate dispositions for approval.
We are skilled at representing patients at fair hearings, appeals and court cases. With this process, along with our consideration for payers, we are able to get appropriate dispositions, quickly.
Our goal is to improve revenues while also supporting hospitals’ role as community service providers.

Patient Advocacy

Outreach Services employs educated and experienced advocates who understand the barriers to eligibility, and who are sensitive to the cultural and social needs of the patients we assist. Our advocates are able to work in the community. We even conduct home visits and fieldwork for patients who require that level of help. This social focus is the basis for developing rapport with patients and families. The information and advocacy provided instill patients with trust in the process, which helps speed resolution.
To learn more about our comprehensive suite of Revenue Cycle solutions, please contact us.